Buy 1 Get 1 Half Price Promotion
The discount is applied to the cheapest item(s).
If you return the half-price item, you will be refunded the amount paid for that half-price item.
If you return the full-priced item, the promotion becomes invalid, and the discounted amount from the cheapest half-price item will be taken from the full price refund.
Example:
If buying 2 items at £100 each, this becomes £150 at checkout. (£100 + £50)
If you return the half-price item (£50 at checkout), you will receive a £50 refund for that item.
If you return the full-priced item (£100), the promotion becomes invalid, and so you will have the half-price item kept discount (£50) deducted from your refund, so the refund amount will be £50.
3 for 2 Promotion
Eligibility: Buy any 3 items in a single transaction, and the cheapest item will be free.
Returning the free item: The free item has no refund value and cannot be exchanged for a monetary refund, as it was given as part of the promotion.
Returning paid items:
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If 1 paid item is returned, 1/3 of the promotional discount (equal to the value of the free item divided by three) will be deducted from the refund.
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If 2 paid items are returned, the promotion becomes invalid, and the full value of the free item will be deducted from your refund.
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If all 3 items are returned, you will be refunded the full amount, excluding the value of the free item, which is non-refundable.
Offer validity: Offer valid until Midnight Tuesday 7th April.
I need some help ordering!
Ran into trouble ordering online? Don't worry, get in touch via the messenger widget on-site and a member of our customer service team will be happy to help!
I’ve ordered… what happens now?
Once you have placed your order, you will receive an order confirmation email containing your order number and details. This is your electronic receipt, keep it safe! Just sit tight and wait to receive your items.
Where’s my order confirmation?
Haven’t received your order confirmation? Check your junk mail folder first!
Still can’t find it? Please email our Customer Service team at help@hellbunny.com with your full name and postal address, and the date you placed the order to help us track it down.
Did you know… if you hold an account with us, you can check your order status with ease! To create an account, simply click here to register.
Whoops… I made a mistake
If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 30 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 30 minute grace period. Please make sure you contact us promptly if you wish to cancel your order.
I've placed an order. Where are my points?
All points are pending for 30 days in case you wish to make a return. If any returns are made during the return window, the points gained from any returned items no longer qualify. After the return period of 30 days, your confirmed points will be transferred to your account.
