US Returns

3 for 2 Promotion

Eligibility: Buy any 3 sale items in a single transaction, and the cheapest item will be free.

Returning the free item: The free item has no refund value and cannot be exchanged for a monetary refund, as it was given as part of the promotion.

Returning paid items:

If 1 paid item is returned, 1/3 of the promotional discount (equal to the value of the free item divided by three) will be deducted from the refund.
If 2 paid items are returned, the promotion becomes invalid, and the full value of the free item will be deducted from your refund.
If all 3 items are returned, you will be refunded the full amount, excluding the value of the free item, which is non-refundable.

We believe you'll love your Hell Bunny pieces, but if you've changed your mind, please see some important information below:
Items must be returned to us within 30 days of the delivery date.
We do not provide a free return service, but we do offer help with returns. If DHL collect in your location, we can offer a tracked service for a one-off 20$ charge (some zip codes may incur a higher fee due to location). On some occasions, we cannot help, but you are welcome to use your own parcel service.

Returns can be arranged via our Customer Service Team.

Please email help@hellbunny.com Be sure to provide the following details:

Subject line: Order number ( sample #XXXX ) / Return Request

Full name and address
Reason for return
Name of return garment

Upon receipt of your email, we will confirm all the details with you and confirm a collection date or dropoff location. The label will come directly from DHL to your email address, please check your spam folder before contacting customer services again. If you have to contact us again make sure you use the original email for the return process.

All items are inspected upon return and, in order to receive a full refund, all items must be returned to us unworn, unused and in the same condition you received them. This includes being sent with their original packaging and all tags and labels.

Hygiene and our customers’ safety are incredibly important to us, so certain items can’t be returned for refunds including:

Any items with the hygiene sticker removed, eg. swimwear

We cannot accept returns for any items that have been worn or marked. This includes, but is not limited to:
Make-up
Deodorant or perfume
Pet hair or dander
Cigarette smoke
Food spillages

You will find your returns slip in with your order. If you cannot find this or have misplaced the slip, you can print off a new one on the link below
( if you are unable to print please make sure you inform Customer Services )

Important information about return labels.
Each label is assigned to a specific return. To receive the correct refund, don’t include items from multiple orders unless you have agreed with this with customer services.

Once your returned items have been checked by our warehouse team. Allow 10 working days (not including weekends and bank holidays) From the date that the parcel arrived back to us for the refund to be processed. Please note, this will exclude the 10$ postage and packaging cost. ( an additional charge may be applied for out of area zip codes)

Faulty Items

We take the utmost care sourcing our manufacturers to create our items, however, we understand that on rare occasions this can happen.

If you find a garment to be faulty, please contact our Customer Service team at help@hellbunny.com as soon as possible, providing detailed images along with your order number. They will arrange a free returns label so you can send the item back to us. When your item has been returned, it will be inspected by our design team and, if deemed a manufacturing fault, we will refund the item amount to its original payment method. ( please note that if the item is out of our returns policy, be worn or washed, please contact customer services to inform them you will be returning the item for inspection but this will be at your own cost.) All the above still applies.

Return Address

Customer return goods - RGR requested

Popsoda Ltd/Hell Bunny

48-50 Fowler Road

Hainault Business Park

Ilford

Essex

IG6 3UT

United Kingdom

Please Note: If you are returning outside of the UK please add the original Waybill Number (tracking number) to the invoice to notify UK customs that your parcel is a return

Where is my refund?

We know it can be frustrating when you are waiting for a refund. Please be aware it can take up to 10 working days for the refund to be processed after your return has been received by our warehouse team. We will be in contact within this time if we need any more information from you regarding your return.

Refunds from Gift Cards will be given on a Hell Bunny Gift Card.

Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on products you subsequently return, however, you will need to apply to your local authority to process such refunds.

The following information is taken from our Terms & Conditions and provides further information on our returns policy:

15.1 This Section applies to the return of Goods to Hell Bunny, whether pursuant to your statutory rights, Hell Bunny's voluntary returns policy or any other rights available under these Terms or applicable law.

15.2 Hell Bunny may require Customers to initiate a return through the Website, an online returns portal, Customer Services or any other return process made available from time to time. Customers should follow the applicable return instructions provided by Hell Bunny.

15.3 Unless otherwise stated by Hell Bunny or required by applicable law, returned Goods must:

a) be returned in a clean condition;

b) include all original accessories, tags, labels and packaging where reasonably possible;

c) not have been altered, damaged or used beyond what is reasonably necessary to inspect them; and

d) be securely packaged to minimise the risk of damage during transit.

15.4 Hell Bunny reserves the right to inspect all returned Goods before processing any refund, exchange, replacement or other remedy.

15.5 Where returned Goods are found to be damaged, incomplete, excessively handled, show signs of use beyond what is reasonably necessary to inspect them, including body odour, perfume, smoke or other persistent odours, stains or marks, animal hairs, or otherwise returned in a condition inconsistent with these Terms, Hell Bunny may:

a) reduce any refund where permitted by applicable law;

b) refuse a goodwill return where no statutory right exists;

c) return the Goods to the Customer; or

d) take any other action permitted by applicable law. Where a return is offered solely under our voluntary returns policy, we may refuse it if the Goods do not meet the condition requirements in clause 15.3. This does not affect your rights if the Goods are faulty or not as described.

15.6 Goods which are excluded from return under applicable law or these Terms, including personalised Goods or Goods excluded for health protection or hygiene reasons once unsealed, may not be eligible for return unless faulty or otherwise required by law.

15.7 Where Hell Bunny offers exchanges, store credit or alternative remedies beyond a customer’s statutory rights, such arrangements are entirely voluntary and may be amended or withdrawn at any time.

15.8 Customers are responsible for ensuring that the correct Goods are returned. Hell Bunny accepts no responsibility for unrelated items mistakenly included within a return parcel.

15.9 If Hell Bunny receives Goods which cannot reasonably be identified or matched to an Order, Hell Bunny may be unable to process the return until sufficient information has been provided by the Customer.

15.10 Hell Bunny reserves the right to refuse returns or suspend Customer accounts where it reasonably believes that returns are being abused, fraudulent activity has occurred or these Terms are otherwise being misused.

15.11 Hell Bunny may introduce, amend or withdraw return methods, return locations, collection services, return labels, self-service return portals or other return processes from time to time without prior notice, provided this does not affect any mandatory statutory rights.

15.12 Nothing in this Section affects any statutory rights relating to faulty, damaged, misdescribed or non-conforming Goods.

15.13 Where Hell Bunny operates a voluntary returns policy extending beyond Customers' statutory rights, the applicable return period and eligibility criteria will be communicated on the Website or at the time of purchase. Hell Bunny may amend or withdraw such voluntary policy from time to time, provided this does not affect any statutory rights.

15.14 Until returned Goods are received by Hell Bunny, the Customer remains responsible for them. Customers are encouraged to use an appropriately tracked or insured return service where appropriate. Hell Bunny is not responsible for returned Goods lost or damaged in transit before they are received.

15.15 Where Hell Bunny provides prepaid return labels or other return services, their availability, cost and conditions of use may vary depending on the Customer's location, the reason for the return and any applicable promotional or statutory rights.