US and Canada
Orders placed before 12pm Monday - Thursday will be posted with our Next Day Delivery. If you place an order after 12pm, or over a weekend, your order will be sent on the next working day, for instance Saturday orders will be posted on Monday.
Delivery is free on any orders over $200.
For orders under $200, delivery is charged from $7.
Delivery charges and duties will be calculated at checkout. This can start from $7 for USA and Canadian orders. Please make sure you have checked the cost before checking out as, once the order has been processed, we cannot cancel it. We will cover any duties and taxes on your behalf.
We use DHL as our couriers for our US and Canadian orders, and we aim for them to be delivered within 5-14 working days. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.
Cancellation of Order
If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 30 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 30-minute grace period. Please make sure you contact us promptly with your order number if you wish to cancel or update any information. Once it is picked and packed the order will be dispatched.
Out of Stock
When you have placed your order, you will receive an automatic confirmation email from our wonderful team in HQ. This then allows your order to be sent to the warehouse. Once your order has been picked and the delivery label has been printed, you will be able to track your parcel with all your new goodies from door to door!
We love that our customers all have fantastic fashion sense, but sometimes our hardworking warehouse team can’t keep up with the demand. On the rare occasion that any items from your order are found to be out of stock during the picking process, you will be refunded straight away and notified by email.
If only part of your order is out of stock, the remaining items will still be shipped, regardless of if they make up part of a set. For instance, we will still send a bikini top, even if the bikini bottoms are out of stock. Don’t fret - if the remaining items don’t take the total over $200 for free delivery, as long as the initial order value was over $200 then you will not be charged to ship the remaining items.
If you have any problems, please get in touch directly using the messenger button on the website or through social media.
Alternatively, you can email us at help@hellbunny.com
