US and Canada
Orders placed before 12pm Monday - Thursday will be posted with our Next Day Delivery. If you place an order after 12pm, or over a weekend, your order will be sent on the next working day, for instance Saturday orders will be posted on Monday.
Next-Day delivery is free on any orders over $140
For orders under $140, delivery is charged from $7
Delivery charges will be calculated at checkout for all international orders. This can start from $7 for USA and Canadian orders. Please make sure you have checked the cost before checking out as, once the order has been processed, we cannot cancel it.
We use DHL as our couriers for our US and Canadian orders, and we aim for them to be delivered within 5-14 working days. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.
Please be aware, you are responsible to pay any import duties on your parcel when it arrives at customs. Additionally, if any taxes are applied to your order, these must be paid to release your parcel to allow it to continue its journey to you! If for any reason the taxes and/or import duties are not paid and the parcel is returned to us, we will evaluate this on a case by case basis and our Customer Service team will be in touch. If we discover that delivery was refused, the taxes, import duties, and overall cost of returning the parcel back to us will be deducted from the price of the order, and the refund will be the remaining amount.
Cancellation of Order
If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 30 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 30-minute grace period. Please make sure you contact us promptly with your order number if you wish to cancel or update any information. Once it is picked and packed the order will be dispatched.
Out of Stock
When you have placed your order, you will receive an automatic confirmation email from our wonderful team in HQ. This then allows your order to be sent to the warehouse. Once your order has been picked and the delivery label has been printed, you will be able to track your parcel with all your new goodies from door to door!
We love that our customers all have fantastic fashion sense, but sometimes our hardworking warehouse team can’t keep up with the demand. On the rare occasion that any items from your order are found to be out of stock during the picking process, you will be refunded straight away and notified by email.
If only part of your order is out of stock, the remaining items will still be shipped, regardless of if they make up part of a set. For instance, we will still send a bikini top, even if the bikini bottoms are out of stock. Don’t fret - if the remaining items don’t take the total over £65 for free delivery, as long as the initial order value was over £65 then you will not be charged to ship the remaining items.
If you have any problems, please get in touch directly using the messenger button on the website or through social media.
Alternatively, you can email us at help@hellbunny.com
