Bundles
Tops
Buy any 4 tops from our bundles for £100. If any items from the bundle offer are returned, the remaining items will be charged at full price, and the offer will no longer be valid. Any refund will be adjusted accordingly. All 4 items must be purchased in a single transaction.
Skirts
Buy any 4 skirts from our bundles for £120. If any items from the bundle offer are returned, the remaining items will be charged at full price, and the offer will no longer be valid. Any refund will be adjusted accordingly. All 4 items must be purchased in a single transaction.
Bottoms
Buy any 4 bottoms from our bundles for £120. If any items from the bundle offer are returned, the remaining items will be charged at full price, and the offer will no longer be valid. Any refund will be adjusted accordingly. All 4 items must be purchased in a single transaction.
Dresses & Jumpsuits
Buy any 4 dresses and jumpsuits from our bundles for £160. If any items from the bundle offer are returned, the remaining items will be charged at full price, and the offer will no longer be valid. Any refund will be adjusted accordingly. All 4 items must be purchased in a single transaction.
US and Canada
Orders placed before 12pm Monday - Thursday will be posted with our Next Day Delivery. If you place an order after 12pm, or over a weekend, your order will be sent on the next working day, for instance, Saturday orders will be posted on Monday.
Delivery is free on any orders over $200.
For orders under $200, delivery is charged from $7.
For Canadian orders, orders over $20 CAD will be subject to duties and taxes, so please check locally for additional information on this. Please make sure you have checked the cost before checking out as, once the order has been processed, we cannot cancel it.
For US orders, unfortunately, due to your president's changes in tariffs for items coming from outside of the US, all items will now include added taxes and duties. We have no control over these and have added a tariff calculator to the checkout so you can see and pay these fees in advance. We are very sorry that these changes are outside of our control and for any disappointment that this may cause. Please note that these charges are not set by us, and we are unable to alter or reduce them.
We use DHL as our courier for our US and Canadian orders, and we aim for them to be delivered within 5-14 working days. We understand you are really excited to receive your new clothes, but please make sure you have waited the maximum 14 working days before contacting Customer Service regarding your order.
Cancellation of Order
If you’ve had a change of heart and want to cancel your order, you must email our Customer Service team within 30 minutes of your initial order. We receive a large volume of orders on a daily basis and, to ensure we keep up with demand, all orders will be processed after the 30-minute grace period. Please make sure you contact us promptly with your order number if you wish to cancel or update any information. Once it is picked and packed the order will be dispatched.
Out of Stock
When you have placed your order, you will receive an automatic confirmation email from our wonderful team in HQ. This then allows your order to be sent to the warehouse. Once your order has been picked and the delivery label has been printed, you will be able to track your parcel with all your new goodies from door to door!
We love that our customers all have fantastic fashion sense, but sometimes our hardworking warehouse team can’t keep up with the demand. On the rare occasion that any items from your order are found to be out of stock during the picking process, you will be refunded straight away and notified by email.
If only part of your order is out of stock, the remaining items will still be shipped, regardless of if they make up part of a set. For instance, we will still send a bikini top, even if the bikini bottoms are out of stock. Don’t fret - if the remaining items don’t take the total over $200 for free delivery, as long as the initial order value was over $200 then you will not be charged to ship the remaining items.
If you have any problems, please get in touch directly using the messenger button on the website or through social media.
Alternatively, you can email us at help@hellbunny.com
